1. Scope of This Privacy Policy

This Privacy Policy applies to information processed through the Devibessms website, customer account, wallet, virtual-number purchasing features, SMS activation features, support channels, and related services.

By using Devibessms, you acknowledge that information may be processed as described in this Privacy Policy and our Terms & Conditions.

2. Information We Collect

Account information

When you register or maintain an account, we may collect information such as your name, email address, login credentials, account status, and information you provide when contacting support.

Wallet and transaction information

We may maintain records of wallet deposits, wallet balances, purchases, transaction references, amounts, dates, order status, and related account activity.

Virtual-number and activation information

When you purchase or use a virtual-number activation, we may record information necessary to process and manage the activation, such as selected country, selected service, order details, activation identifiers, phone-number information, SMS status, and related transaction records.

Technical and security information

Depending on how the website and hosting environment are configured, we may process information such as IP address, browser type, device information, timestamps, session information, error logs, and security-related events.

Support communications

If you contact us, we may keep the information contained in your communication so that we can respond, investigate an issue, provide support, and maintain appropriate records.

3. How We Use Your Information

We may use information for purposes including:

• Creating and managing customer accounts.
• Providing virtual-number and SMS activation services.
• Processing purchases and wallet deposits.
• Confirming payment status and preventing duplicate payment crediting.
• Maintaining order, wallet, and transaction records.
• Providing customer support.
• Protecting accounts and systems from fraud, abuse, and unauthorized access.
• Monitoring and troubleshooting technical problems.
• Complying with applicable legal, regulatory, accounting, or security obligations.
• Improving the reliability and functionality of the platform.

We aim to use information for legitimate and relevant purposes and to limit collection and use to what is reasonably necessary for those purposes.

4. Payment Processing

Devibessms may use third-party payment processors to process wallet funding and other payments. For example, Paystack may process payment information when you choose a Paystack payment option.

Payment processors may receive or process payment and transaction information as necessary to authorize payments, prevent fraud, verify transactions, provide payment services, and meet applicable legal or regulatory requirements. Paystack states that payment and transactional information may be processed for payment processing, fraud prevention, and related financial services. citeturn0search0turn0search2

Devibessms does not need to receive or store your complete card number or card security credentials in order to maintain your wallet balance. Payment information entered into a third-party payment checkout may be handled by that payment provider according to its own privacy and security practices.

You should also review the privacy policy of the payment provider used for a transaction.

5. Third-Party Service Providers

Devibessms may work with trusted third-party providers that help us operate and deliver the platform. These may include providers for payment processing, telecommunications, virtual-number provisioning, SMS delivery, hosting, infrastructure, security, analytics, and technical support.

Where a third-party provider needs access to information to perform a service for Devibessms, we aim to limit that access to information reasonably necessary for the relevant purpose.

We do not disclose the names of every commercial technology or upstream service provider in this Privacy Policy. However, where information must be shared with a third party to provide the service, process a payment, protect the platform, comply with law, or otherwise operate Devibessms, that processing may occur.

This may include limited information needed to fulfill a virtual number or SMS activation. The specific information shared depends on the service being requested and the technical requirements of the provider involved.

Legal and security disclosures

Information may also be disclosed where reasonably necessary to comply with law, court orders, lawful government requests, prevent fraud or abuse, investigate security incidents, protect rights and safety, or enforce our terms.

6. Cookies, Sessions & Similar Technologies

Devibessms may use browser storage, cookies, PHP sessions, or similar technologies to keep users logged in, protect forms, maintain security, remember temporary settings, and support normal website functionality.

Some technical information may also be recorded in server logs for security, troubleshooting, performance, and operational purposes.

7. Data Security

Devibessms uses reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include authentication controls, access restrictions, database protections, secure payment processing, server-side API credentials, session security, logging, and monitoring.

No internet-based system can be guaranteed to be completely secure. You should use a strong password, protect your account credentials, and contact Devibessms promptly if you suspect unauthorized access.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, prevent fraud, maintain security, comply with legal or regulatory requirements, and enforce agreements.

Different types of information may have different retention periods. Financial and transaction records may need to be retained for longer periods where required by applicable law or legitimate business requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements and technical limitations.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request information about how your personal data is processed.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally available.
• Object to or request restriction of certain processing where applicable.
• Raise a complaint regarding privacy or data handling.

These rights may be subject to legal, security, contractual, accounting, or other applicable limitations.

Where applicable to Devibessms and its activities, privacy practices will be handled in accordance with relevant data-protection requirements. Paystack's current privacy materials also identify rights such as access and information rights for data subjects. citeturn0search3

10. Account and Data Deletion Requests

You may contact Devibessms to request closure of your account or deletion of personal information where applicable.

Before completing a deletion request, we may need to verify the identity of the requester and may need to retain information that we are legally or reasonably required to keep, including transaction, security, fraud-prevention, accounting, or dispute records.

Account closure may also affect your ability to access previous orders, wallet records, or other account features.

11. International or Cross-Border Data Processing

Some third-party technology, payment, hosting, telecommunications, or other service providers may operate outside the country where you are located. Where information is processed across borders, Devibessms aims to use appropriate safeguards and comply with applicable data-protection requirements.

For example, Paystack states that it may transfer personal data outside Nigeria in connection with its services and describes safeguards for such transfers under applicable data-protection requirements. citeturn0search0

12. Children's Privacy

Devibessms is intended for users who are legally permitted to use the services under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information to Devibessms improperly, please contact support so that the matter can be reviewed.

13. Changes to This Privacy Policy

Devibessms may update this Privacy Policy when our services, technology, payment arrangements, data practices, or applicable requirements change.

The updated policy will be published on this page and the "Last updated" date will be changed when material revisions are made.

14. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or believe your information has been handled improperly, please contact Devibessms through the official support channels provided on the platform.