Refund & Cancellation Policy

1. Policy Overview

Devibessms provides virtual-number and SMS activation services through third-party service providers. Because an activation can involve an external supplier and a limited validity period, refunds are handled according to the actual activation status and circumstances of the order.

This policy applies to virtual-number purchases and related activation charges made through Devibessms. It should be read together with our Terms & Conditions and Privacy Policy.

2. Number Does Not Receive the Expected SMS

If a purchased activation does not receive the expected SMS within the activation period, the order may be eligible for a refund where the supplier records the activation as failed, expired, cancelled, or otherwise eligible for a return of the activation cost.

Devibessms may need to check the activation status with the underlying service provider before approving the refund.

Where the supplier confirms an eligible failure, the applicable amount may be returned to the customer's Devibessms wallet or handled through another refund method offered by Devibessms.

3. Expired Activations

Virtual-number activations may have a limited validity period. If an activation expires without a successful SMS/code being received, it may be eligible for a refund where the activation status qualifies under the supplier and Devibessms refund rules.

Customers should monitor the activation while it is active and should not assume that an expired number can continue receiving messages.

4. Customer Cancellation

A customer may be able to cancel an activation when the platform and underlying provider allow cancellation.

Cancellation does not automatically guarantee a refund. The amount returned depends on the activation state and the applicable supplier rules at the time cancellation is requested.

If the customer has already received the requested SMS/code or the activation has reached a completed state, a refund will generally not be available for that completed activation.

5. Supplier-Cancelled or Failed Activations

If an activation is cancelled or marked unsuccessful by the underlying service provider before the customer receives the expected SMS/code, Devibessms may refund the eligible activation amount after the status has been confirmed.

Supplier-side delays, stock problems, routing problems, or service restrictions may affect an activation. Devibessms will use the information available from the relevant service systems when reviewing such cases.

6. Wrong Service or Country Selected

Customers are responsible for checking the selected country, service, and other order details before confirming a purchase.

If a customer purchases the wrong service or country and the activation has already been issued, Devibessms may not be able to reverse the transaction.

If cancellation is technically available and the activation has not been completed, the customer may request cancellation. Any refund will depend on the activation status and applicable rules.

7. When the SMS/Code Has Been Received

Once the expected SMS/code has been successfully delivered and recorded as received, the activation is considered successfully fulfilled.

A customer generally cannot request a refund merely because the third-party service later rejects the account, changes its policies, blocks the number, or takes another action after successful delivery of the activation code.

8. No Stock or Unavailable Number

If Devibessms cannot complete a purchase because the requested service or country has no available stock, the customer should not be charged for an uncompleted purchase.

If a wallet amount was reserved or deducted for an order that cannot be fulfilled, the applicable amount may be returned to the customer's Devibessms wallet after the order is confirmed as unsuccessful.

9. Wallet Deposits and Payment Refunds

A successful wallet deposit increases the customer's Devibessms wallet balance. A wallet deposit is different from a virtual-number purchase.

Customers should contact support if a payment was successfully charged but the wallet was not credited correctly.

Where a payment provider or financial institution reverses, disputes, or chargebacks a payment, Devibessms may review and adjust the related wallet balance and account records as necessary.

Devibessms may require payment verification before processing a refund or adjustment, particularly where fraud, duplicate payment, chargeback, or unauthorized payment is suspected.

10. How to Request a Refund

Customers should contact Devibessms support as soon as possible when they believe an order is eligible for a refund.

A refund request should include, where available:

• Your Devibessms account email.
• Order or activation reference.
• Country and service selected.
• Date and approximate time of the purchase.
• A brief explanation of the problem.
• Relevant screenshots or transaction information if requested.

Do not send your Devibessms password, payment-card number, card PIN, CVV, or other sensitive authentication credentials through support.

11. Refund Processing

Once a refund request is received, Devibessms may review the order, activation status, payment record, and relevant supplier information.

Where a wallet refund is approved, the eligible amount may be returned to the customer's Devibessms wallet and recorded as a transaction.

If a refund must be returned through a payment provider or another payment method, processing time may depend on that provider and the customer's financial institution.

Devibessms may decline a refund where the activation was successfully fulfilled, the customer received the requested code, the customer violated the service rules, the issue resulted from incorrect customer selection or use, or the available records do not support an eligible refund.

12. Fraud, Abuse and Repeated Refund Claims

Devibessms may investigate unusual refund activity, repeated failed activation claims, payment disputes, chargebacks, suspected account abuse, or other activity that may indicate fraud.

Where permitted by applicable law, Devibessms may delay, restrict, or refuse a refund while an investigation is being completed and may suspend an account where there is evidence of abuse or violation of our Terms & Conditions.

13. Changes to This Policy

Devibessms may update this Refund & Cancellation Policy when our services, suppliers, payment methods, or operational procedures change.

The latest version will be published on this page and will show the applicable "Last updated" date.

14. Contact & Support

If you believe your order qualifies for a refund or cancellation, contact Devibessms through the official support channels listed on the platform.